Damage Reimbursement options were offered during ALL of the following steps:

  1. Sales Process
  2. Email Confirmation
  3. Sign Document
  4. At the time of service with your Crew Leader

There are 4 deductible options to select: 

  • No Deductible
  • $250 Deductible
  • $500 Deductible
  • $1000 Deductible

Basic/Minimal Reimbursement & Full Value Protection (FVP)

Basic/Minimal Reimbursement of $.60 per lb (BASIC). (Maximum reimbursement of $.60 per lbs x the weight of the item. For example; 150lb dresser is damaged beyond repair. You would receive a maximum of 150lbs x $.60 = $90 maximum reimbursement). This is the legal requirement for OH, PA, KY, and FL for all intrastate customers and is provided at no cost.

Full Value Protection (FVP) is the most comprehensive plan available for the protection of your goods. If any article is lost, destroyed or damaged while in your movers custody, your mover will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of a like kind and quality, or pay you for the cost of such a replacement.

Claims, Protection & Claims
















Damage Claims

For Intrastate moves in the State of Ohio, KY, PA, and FL you have 60 days to file a damage claim with our company. We will respond to your claim within 15 days of receiving. Within 30 days of receiving your claim, we will offer a settlement in writing.

For any Interstate move, you have 9 months to file a claim. We will acknowledge receiving the claim within 30 days and provide you with a settlement offer for your claim within 120 days.

Damage claims can be mailed to our headquarters:
35160 Topps Industrial Parkway, STE 6,
Willoughby, OH 44094.

You can also email the form to: claims@movingaheadservices.com or fax to (866) 877-6632.

In addition to this document, we will also need photos of damaged items or any other supporting documents. Please submit photos of the items prior to the move and after showing damage. Photos can be mailed, faxed or emailed.