Damage Reimbursement options were offered during ALL of the following steps:

  1. Sales Process
  2. Email Confirmation
  3. Sign Document
  4. At the time of service with your Crew Leader

There are 4 deductible options to select: 

  • No Deductible
  • $250 Deductible
  • $500 Deductible
  • $1000 Deductible

Basic/Minimal Reimbursement & Full Value Protection (FVP)

Basic/Minimal Reimbursement of $.60 per lb (BASIC). (Maximum reimbursement of $.60 per lbs x the weight of the item. For example; 150lb dresser is damaged beyond repair. You would receive a maximum of 150lbs x $.60 = $90 maximum reimbursement). This is the legal requirement for OH, PA, KY, and FL for all intrastate customers and is provided at no cost.

Full Value Protection (FVP) is the most comprehensive plan available for the protection of your goods. If any article is lost, destroyed or damaged while in your movers custody, your mover will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of a like kind and quality, or pay you for the cost of such a replacement.

Claims, Protection & Claims

 

 

 

 

 

 

 

 

 

 

 

 

 

Damage Claim FAQs

How do I file my claim?

To file your claim, please visit our website at CSIPROS.ORG and click the “Register to File Your Claim” button under the header Customers on the left side of the page. After you complete the registration, we must verify your information before we can activate your account. Once your information has been verified with your carrier (Moving Ahead Services) and within 48 hours, we will send you a “CSI Claims Account Activation” email where you will receive your login credentials. Make sure to check your “Spam” or “Junk” email folders if you did not receive any emails from CSI. When calling CSI, please make sure to provide the name you registered under and the name of the carrier you hired for your move. Feel free to call us for assistance.

How long do I have to file my claim?

– Interstate – A claim for Loss, Damage, Delay, or Overcharge must be filed in writing (or electronically) with your carrier (through us) within 9 months of delivery for international or interstate moves. Federal regulations allow up to 120 days for claims to be offered settlements or denied. If the investigation of a claim requires additional time beyond 120 days, an extension notice must be provided every 60 consecutive days, until a settlement has been offered or denied in writing to the customer.

-Intrastate or local moves time limits vary based on the local state governing the move. You MUST check on the back of your Bill of Lading for the correct time limit to file a claim, or you may contact your carrier directly to inquire about the correct time limits. Intrastate & Local claims are reviewed within 14 to 30 days depending on the specific state regulations.

Can I add items to my claim?

CSI allows a claim to be filed once only. No additions will be accepted later than the date of your claim has been received in our office or posted online. Please make sure to inspect your shipment properly prior to filing your claim so that all items may be included. Please make copies of all documents mailed to CSI. We will not be able to send any documents back to you if you choose to file your claim via mail. If you wish to file a damage claim, DO NOT have any items repaired or discarded unless we have advised you to do so. Keep all damaged items, including the cartons in which they were packed, in case an inspection is required. Failure to keep items available for inspection will result in the denial of your claim.

Can I dispute my claim?

Yes. If you are not satisfied with the results of your claim, you may dispute your claim online, by replying to your settlement email, or via mail. Your claim and all supporting documents will be reviewed by the adjuster. If any adjustments are due, or if no adjustments can be offered, you will be notified in writing. If after filing your dispute, you are still not satisfied with CSI’s final resolution, you may request to proceed with Arbitration.

Arbitration Program:

If you have exhausted the claim process and still disagree with the results of your claim, you may request to proceed with arbitration. All customers have the right to request arbitration through your carrier’s Arbitration Program. Since CSI is a third-party claims company, the specific details of your carrier’s Arbitration Program are different and will be provided upon request and once the claim process is completed as required by law.

All carriers have the right to attempt to settle a claim directly with their customers prior to proceeding with arbitration. Unless a claim has been filed and a settlement has been offered, no arbitration can be provided. Arbitration may not be available for local moves in your state.