FAQs
Have moving questions? We have answers.
Our moving costs are calculated based on several factors: distance of the move, volume of items, number of movers needed, time of year, and any additional services required (packing, storage, etc.). We provide free detailed estimates after an in-home assessment or virtual survey.
We provide local and long-distance residential moves, commercial moving services, packing and unpacking services, storage solutions, and specialty item moving (pianos, antiques, artwork). All services can be customized to meet your specific needs.
We recommend booking at least 2-4 weeks in advance for local moves and 4-6 weeks for long-distance moves. During peak season (May-September), earlier booking is advised to ensure availability.
We accept major credit cards, cash, certified checks, and money orders.
No, we believe in transparent pricing. Your estimate will include all expected costs. Additional charges may only apply for unforeseen circumstances (like extra stops) or additional services requested during the move, which will be discussed with you beforehand.
Yes, we offer both short-term and long-term storage solutions in our secure, climate-controlled facilities. Your items can be stored for any duration, from a few days to several months or longer.
Our teams are specially trained to move high-value and delicate items. We use custom crating, specialized equipment, and specific techniques for items like pianos, antiques, artwork, and other valuable pieces. Each specialty item is handled according to industry best practices.
For liability reasons, we recommend having qualified professionals disconnect and reconnect gas appliances and water lines. We can assist with basic appliance moving but cannot modify any utility connections.
Our standard rates apply to weekday and weekend moves. However, holiday moves may incur additional charges.
Report any damage within 7 days of delivery. Our claims department will provide necessary forms and guide you through the process. Photo documentation and detailed descriptions help expedite claims.
Yes, we can accommodate multiple pickup or drop-off locations. Additional stops should be arranged in advance and may affect the total moving cost.
Yes, we can move items to and from storage facilities. Please ensure you've arranged access and verify any specific requirements or time restrictions at the facility.
Yes, we provide free, no-obligation estimates. You can schedule an in-home assessment or virtual survey through our website or by calling our office.
Moving Ahead Services operates in [list specific service areas]. We handle both local moves within these regions and long-distance moves across the country.
Yes, we provide basic liability coverage at no additional cost. This covers $0.60 per pound per article. We also offer full value protection options for additional coverage. Ask our representatives about different insurance options available.
For safety and legal reasons, we cannot transport hazardous materials, perishable items, plants, flammable items, explosives, or illegal substances. Please ask our representatives for a complete list of non-transportable items.
Our teams are equipped to move in various weather conditions. We use waterproof covers, runners, and specialized equipment to protect your belongings and flooring in inclement weather.
Move duration varies based on volume, distance, and complexity. A typical 2-bedroom apartment local move might take 4-6 hours, while a 4-bedroom house could take 8-12 hours. Long-distance moves may take several days.
We understand plans can change. Please notify us at least 48 hours before your scheduled move to avoid any rescheduling fees. Last-minute changes may incur additional charges.
Please clearly mark items not to be moved with "Do Not Move" stickers or place them in a separate area. Inform your moving team upon arrival about any items that should stay behind.
Yes, our estimates include current fuel surcharges. For long-distance moves, fuel surcharges may fluctuate based on current fuel prices at the time of your move.
We recommend securing parking permits if required in your area. Our team can assist with information about local parking requirements, but securing permits is the customer's responsibility.
Small boxes (1.5 cubic feet) are best for books, DVDs, and heavy items. Medium boxes (3 cubic feet) work well for kitchen items and decoratives. Large boxes (4.5 cubic feet) are ideal for linens and lightweight items. Wardrobe boxes are perfect for hanging clothes.
Our estimates include standard stair and elevator charges. However, excessive stairs (over 3 flights) or long carries from parking areas may incur additional fees, which will be discussed during the estimate.
Appliances should be empty, clean, and dry before moving day. Refrigerators need to be defrosted 24-48 hours before the move. Washing machines should have their shipping bolts reinstalled if possible.
You can count on us.
Whether you're relocating across town or across state lines, our team is ready to help make your transition smooth and worry-free. Get your free, detailed estimate now and discover why thousands of families and businesses trust Moving Ahead Services for their moving needs.
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How It Works
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